You can make your car reservation using your Visa/Mastercard/Amex credit card after completing your reservation selections on the www.flowrentacar.com homepage. You can also make your reservation through our call center at +90 534 410 52 50 or through our offices.

No, we cannot accept payments other than Visa/Mastercard/Amex credit cards. Car reservations cannot be made with cash, debit cards, or virtual cards through any of our sales channels.

No. Due to our security policies, the driver's information and the payment card's information must match for car rental services made through all our booking channels.

We do not offer office payment reservations through flowrentacar.com or our mobile site. Guests can call us through our website, call center at +90 534 410 52 50, or contact our offices to obtain information about availability for their desired date range and vehicle group. They can also make a reservation with payment at the office through our call center. Please note that during busy periods, reservations with payment at the office may not be accepted. Early booking will be more advantageous.

All guests who rent a car through our flowrentacar.com website receive confirmation via email to the email address they provided during the rental process and via SMS to their mobile phone. Therefore, it is important for our guests to provide all their information accurately and completely during the reservation process.

All guests who rent a car through our flowrentacar.com website receive confirmation information via email to the email address they provided during the rental process and via SMS to their mobile phone. Therefore, it is important for our guests to provide all their information accurately and completely when booking.

You can submit your cancellation request by entering your reservation number and email address in the Reservation Cancellation Request tab under the Online Reservation heading at the top of the flowrentacar.com homepage. You can also cancel your reservation by calling our call center at +90 534 410 52 50. Please note that if your rental pickup time is less than 24 hours or if the vehicle is not picked up without canceling the reservation, the rental fee will be deducted from the refund. For details about cancellation policies, please review the Flow Rent A Car car rental agreement.

If you notify us of your cancellation request at the time of your reservation, the entire amount paid will be refunded to your card. Our refund policy for other cancellation requests is as follows: - If your rental is less than 24 hours from pick-up time, or if the vehicle is not picked up without cancellation, a refund will be made after deducting one day's rental fee. - If your rental is more than 24 hours from pick-up time, a refund will be made without deducting the rental fee. - If you purchase an assurance package, cancellation and refunds are free of charge. For vehicle rental terms and conditions, please review the details of your Flow Rent a Car rental agreement.

Changes to a vehicle group or addition of additional services cannot be made to confirmed reservations through our flowrentacar.com website. Guests wishing to make changes to their reservations must contact our call center at +90 534 410 52 50 or the relevant branch. You can review the Flow Rent a Car rental agreement document for change terms.

Reservation information is instantly sent to the offices where our guests have made their selections. Simply go to the relevant office with your reservation information. Please remember to have your driver's license and credit card with you.

When our guests arrive at our office to pick up their selected vehicle from the office they specified when making their reservation, they will sign a car rental agreement. For the agreement to be valid, you must have your driver's license, ID, or valid passport, and a credit card with a limit at least equal to the authorization amount. Additionally, your residential address and phone number will be recorded in your contract. Before leaving our office, be sure to request a copy of your rental contract from our authorized personnel.

If we cannot find a vehicle in the vehicle category we requested on the specified pickup date, we will provide a vehicle in a higher category available to our guests, without any additional charge, provided your age and driving license age meet the vehicle category requirements.

Before signing the delivery report, please check the mileage of the vehicle and, if applicable, identify any defects or damages with our authorized personnel to ensure they are accurately recorded in the report. You can also contact our authorized personnel to inquire about the safety equipment and accessories of your rental vehicle.

All vehicles in our fleet are equipped with HGS (Highway Passenger ... It is determined by reading the odometer installed on the vehicle by the manufacturer. If the odometer is broken, the mileage fee is determined based on the distance traveled as shown on the map.

At the end of your rental period, simply drive your rental car to the return office you specified when renting. You can select the office you prefer. Please note that if the pick-up and return locations are different, a one-way fee will apply. You can obtain information about the one-way fee by calling our call center at +90 534 410 52 50 or by contacting our offices.

All vehicles in our fleet have traffic insurance and comprehensive coverage.

Mini Damage Insurance provides coverage for damages incurred to the vehicle for which guests cannot provide a written statement or obtain a police report. We offer our guests three types of damage insurance options: mini damage, super mini damage, and maximum insurance packages. Mini damage, super mini damage, and maximum insurance packages cover damages below the limits set by Flow Rent A Car; repair costs within these limits are not charged to guests using Mini Damage Insurance. You can add our Mini Damage Insurance to your reservation by selecting it from the Extra Services section under the Vehicle Selection page. Guests who have made a reservation should contact our call center at +90 534 410 5250 or our offices to take advantage of Mini Damage Insurance. Please note that Mini Damage Insurance does not cover damage to tires, glass, or headlights.

In addition to mandatory traffic insurance, this type of insurance provides coverage against third parties. In the event of an accident, damages to third parties within the limits set by Flow Rent A Car are not covered by our Optional Liability Insurance. You can add our Optional Liability Insurance to your reservation by selecting it from the Extra Services section under the Vehicle Selection page. Guests who have made a reservation should contact our call center at +90 534 410 52 50 or one of our offices to take advantage of Optional Liability Insurance.

Our standard insurance, available on all vehicles in our fleet, does not cover tire and glass damage. Guests who have Tire and Glass Insurance are not covered by the damage caused to these components. You can add it to your reservation by selecting it from the Extra Services section under the Tire, Glass, Vehicle Selection page. To benefit from tire and glass insurance, guests who have made a reservation should contact our call center at +90 534 410 52 50 or our offices.

Personal Accident Insurance provides financial protection for you and your family against unforeseen accidents. It covers the driver and passengers within the insurance limits. You can add our Personal Accident Insurance to your reservation by selecting it from the "Extra Services" section under the "Vehicle Selection" page. To benefit from Personal Accident Insurance, guests who have made a reservation should contact our call center at +90 534 410 52 50 or our offices.

GPS navigation allows you to easily find your destinations without wasting time. You can add GPS navigation to your reservation by selecting it from the "Extra Services" section under the "Vehicle Selection" page. To use the GPS/Navigation service, guests who have made a reservation should contact our call center at +90 534 410 52 50 or our offices.

The safety of your loved ones is also very important to us, and with a baby seat service, you can ensure the safety of your loved ones. By law, a child seat is required in vehicles carrying children up to the age of 12. You can add our child seat service to your reservation by selecting it from the Extra Services section under the Vehicle Selection page. To use our child seat service, guests who have made a reservation should contact our call center at +90 534 410 52 50 or our offices.

It allows you to cancel your reservation without any deductions. Furthermore, if you return the vehicle before the reservation end date, any excess payment after the recalculated rental fee will be refunded to you. You can add the Assurance Package to your reservation by selecting it from the Extra Services section under the Vehicle Selection page. Guests who have made their reservations should contact our call center at +90 534 410 52 50 or our offices to take advantage of our Assurance Package.

The rental agreement is made with the renter. The renter's information is included in all insurance and insurance terms and conditions. If a person not listed in the rental agreement is a party to an accident resulting in material or moral damage, all insurance and insurance policies are void, and both the renter and the individuals involved in the accident will be held responsible for the accident. The additional driver service ensures that the renter has an additional driver as a party to the agreement and is covered by insurance and insurance policies. Please note that driver age and license age requirements vary depending on the group, and apply to additional drivers as well. For details on driver age and license age requirements, please review our rental agreement. You can add our additional driver service to your reservation by selecting it from the Extra Services section under the Vehicle Selection page. Guests who have already made a reservation should contact our call center at +90 534 410 52 50 or our offices to take advantage of this additional driver service.

Our prices are determined by considering criteria such as market structure, service quality, demand, and volume. Please remember that booking early will provide you with a more advantageous option.

Refunds for reservations are transferred to the bank that issued the guest's credit card, in accordance with the cancellation refund terms and conditions. Refunds for canceled reservations are credited to our guests' credit cards within 1 to 10 business days, depending on interbank transactions and taking into account public holidays.

The shortest rental period is 24 hours. For rentals shorter than one day (24 hours), a one-day rental fee is charged.

The authorization (deposit) is refunded after the rental ends, after calculating any toll roads and bridges, fuel shortages, exceeding the daily mileage limit, and damage charges. If these amounts are not available, the entire authorization fee is transferred to the bank that issued the guests' credit card for a full refund. The refund is credited to our guests' credit cards within 10 to 30 business days, depending on interbank transactions and taking into account public holidays.

You can access our campaigns in the Campaigns section at the top of the flowrentacar.com homepage or through our flowrentacar.com campaign addresses.

Flow Rent A Car's campaigns cannot be combined. If you're eligible for more than one campaign, we recommend that our guests choose the campaign they find most suitable.

Flow Rent A Car notifies us of the traffic tickets issued on the license plate of our vehicles. Fines issued to us by the Ministry of Finance are collected from the credit card presented by our guests during the rental process. Fines issued to us are charged to our guests, plus a service fee. You can review our rental agreement for detailed information.

Fines issued to my Turkish ID number must be paid directly by our guests.

The procedures our guests must follow vary depending on the nature of the accident. However, under all circumstances, our guests must contact authorized personnel by calling +90 534 410 52 50 to report the incident. If our guests collide with a stationary vehicle or if our vehicle is struck by a third party while parked, accident, theft, and alcohol detection reports must be obtained without relocating the vehicle, and the nearest police or gendarmerie station must be contacted. In the event of a collision, if at least one of the following conditions applies: driving without a driver's license, the driver is a minor, the driver is suspected of alcohol or mental illness, one of the vehicles involved belongs to a public institution, damage occurred to property belonging to a public institution, damage occurred only to property belonging to a third party, one of the vehicles involved lacked traffic insurance, or the accident resulted in death or bodily injury, the nearest police or gendarmerie station must be contacted without relocating the vehicle, and the accident, theft, and alcohol detection reports must be obtained. If none of the above-mentioned factors have occurred in the collision, our guests must file a Material Damage Accident Report, depending on the type of accident.

If my vehicle breaks down, our guests should contact our authorized personnel at +90 534 410 52 50 to inform them and request assistance. A new vehicle will be provided within the service limits to replace the broken vehicle. Guests are not charged for the days the vehicle is spent in repairs. However, any damages, financial losses, and moral losses arising from our guests' failure to comply with applicable traffic laws and regulations are covered by our guests.

Our vehicles do not come standard with winter tires. If vehicles with winter tires are available within the requested date and vehicle group, we can provide a vehicle with winter tires. Providing winter tires is a paid service.

For corporate agreements and fleet rental requests, please contact our authorized department at info@flowrentacar.com.

I will return my vehicle later than the specified return date/time. If guests experience a delay in returning their vehicle, we kindly ask them to notify the return office specified when renting. Depending on the duration of the delay, a late fee may apply. If the delay exceeds two hours, a one-day rental fee will be charged. Please review our rental agreement for details on the procedures applicable in the event of a delay.